Privacy Policy
Privacy Policy – Ella & Sage
Ella & Sage places a high level of importance on the protection of personal information and is committed to handling customer data in a responsible and secure manner. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website or make a purchase. By using our services, you acknowledge that you have read and accepted the practices described below.
Collection of personal information
When interacting with Ella & Sage, certain personal information may be collected to ensure the proper operation of our services. This information may include your full name, billing and shipping address, email address, telephone number, payment and transaction details, order history, and any communication with our customer support team. In addition, limited technical data such as IP address, browser type, device information, and website activity may be collected automatically through standard website technologies.
Personal information is collected directly from you when you place an order, create an account, contact us, or subscribe to communications, as well as indirectly through cookies and similar technologies.
Use of personal information
The personal information collected by Ella & Sage is used solely for legitimate and necessary business purposes. These purposes include processing and fulfilling orders, managing payments, preventing fraudulent activity, providing customer service, sending order confirmations and delivery updates, and maintaining internal administrative records.
Where explicit consent has been provided, personal information may also be used to send marketing communications or promotional updates. You may withdraw your consent to receive such communications at any time.
Disclosure and sharing of information
Ella & Sage does not sell, rent, or trade personal information to third parties. Personal data may be shared only when required to complete transactions or operate our website effectively. This includes sharing information with payment processors, shipping partners, and trusted service providers who assist with website hosting, analytics, and security.
Personal information may also be disclosed when required to comply with applicable laws, regulations, or lawful requests from public authorities. All third parties are required to handle personal information securely and in accordance with applicable privacy standards.
Data security and protection
Reasonable technical and organisational safeguards are implemented to protect personal information from unauthorised access, misuse, loss, or disclosure. These safeguards include encrypted data transmission, secure servers, limited internal access, and ongoing system monitoring.
While no method of electronic storage or transmission is entirely secure, Ella & Sage takes appropriate measures to reduce risks and protect customer data.
Data retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected. This may include retention for legal, financial, or operational requirements, such as accounting, dispute resolution, or return processing. When personal data is no longer required, it is securely deleted or anonymised.
Your privacy rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access your data, request corrections, request deletion where legally permitted, or withdraw consent for specific data uses.
All privacy-related requests may be submitted to support@ellasage-toronto.com, and we aim to respond within a reasonable timeframe.
Cookies and tracking technologies
Ella & Sage uses cookies and similar technologies to ensure website functionality, analyse traffic, and improve user experience. Cookies may collect non-identifiable information about browsing behaviour. You may disable cookies in your browser settings; however, some website features may not function correctly as a result.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes in business practices, legal obligations, or operational requirements. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.
Contact information
For any questions, concerns, or requests regarding privacy or personal data, please contact us at: support@ellasage-toronto.com